Privacy Policy

1. Who we are

This website, ascentrixmarketing.com, is operated by Ascentrix Marketing (“Ascentrix Marketing”, “we”, “us” or “our”).

We are the data controller for personal information collected through this website. If you have any questions about this policy, contact us at sales@ascentrixmarketing.com.

2. Information we collect

Information you give us

Contact and audit requests: your name, email address, phone number, company, website address, marketing goals, budget range and any message you send.
Newsletter sign-ups: your email address.
Job applications: your name, contact details, country, the role you're applying for, links to your resume, LinkedIn profile or portfolio, and anything you tell us in your application.
Client information: if you become a client, details needed to deliver our services and invoice you, and access you grant us to accounts such as Google Ads, Meta Business Manager or Google Analytics.

Information collected automatically

If you consent to analytics cookies, we collect information about how you use our website, such as pages visited, time on page, approximate location, device type, browser and referring website. See our Cookie Policy for details.

3. How we use your information

To respond to your enquiries and prepare free audits and proposals
To provide, manage and improve our marketing services
To send newsletters and marketing emails you've signed up for (you can unsubscribe at any time)
To assess job applications and manage recruitment
To analyse and improve our website's performance and content
To meet our legal, accounting and regulatory obligations
To protect our website, business and users against fraud and misuse

4. Legal bases for processing

Where data protection laws such as the UK GDPR or EU GDPR apply, we rely on the following legal bases:

Consent — for analytics cookies and marketing emails. You can withdraw consent at any time.
Contract — to take steps at your request before entering into a contract, and to deliver services to clients.
Legitimate interests — to respond to enquiries, run and improve our business and keep our website secure.
Legal obligation — to comply with tax, accounting and other legal requirements.

We do not sell your personal information. We share it only with trusted service providers who help us run our business, under contracts that require them to protect it, including:

Formspree — to process website form submissions
Google Analytics — to measure website usage (only if you accept analytics cookies)
Our website host — to host this website
Our email marketing provider — to send newsletters
Our CRM provider — to manage enquiries and client relationships

We may also disclose information if required by law, to protect our rights, or in connection with a merger, acquisition or sale of our business.

6. International transfers

We work with clients and service providers in the United States, United Kingdom, United Arab Emirates and Australia, so your information may be transferred to and stored in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to protect it.

7. How long we keep your information

We keep personal information only for as long as we need it for the purposes described above. As a guide: enquiries that don't become clients are kept for 24 months; client records for 7 years after our relationship ends to meet legal and tax requirements; and job applications for 12 months unless you ask us to delete them sooner.

8. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Object to or restrict certain processing
Receive your information in a portable format
Withdraw consent at any time, where we rely on consent
Opt out of marketing communications

California residents may have additional rights under the CCPA/CPRA, including the right to know what personal information we collect and to opt out of its sale or sharing. We do not sell personal information. UK and EU residents may complain to their data protection authority, such as the UK Information Commissioner's Office. Australian residents may contact the Office of the Australian Information Commissioner. UAE residents have rights under the UAE Personal Data Protection Law.

To exercise any of these rights, email sales@ascentrixmarketing.com. We'll respond within the timeframe required by applicable law.

9. Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and reputable service providers. No method of transmission or storage is completely secure, but we work hard to protect your data.

10. Children's privacy

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised. Significant changes will be highlighted on this page.

12. Contact us

For privacy questions or requests, contact:
Ascentrix Marketing
Email: sales@ascentrixmarketing.com

See also our Cookie Policy, Terms & Conditions and Refund Policy.