Refund & Cancellation Policy

1. Overview

This policy applies to services provided by Ascentrix Marketing (“Ascentrix Marketing”). Because our services involve specialist time and work that begins as soon as an engagement starts, most fees are non-refundable once work is underway. Where your signed Agreement says something different, the Agreement applies.

2. Monthly plans

• Monthly plans are billed in advance at the start of each billing period.
• You may cancel at any time by giving 30 days' written notice to sales@ascentrixmarketing.com.
• Fees already paid for the current billing period are non-refundable, and services continue until the end of the notice period.

3. Quarterly plans

Quarterly billing is offered at a discount in exchange for a three-month commitment. If you cancel during a quarter, services continue until the end of that quarter and no partial refund is given, unless otherwise stated in your Agreement or required by law.

4. One-off projects

Projects such as website design and branding are typically billed in stages:

• A deposit of 50% is due before work begins. The deposit is refundable in full if you cancel before the project kickoff meeting, and non-refundable after work has started.
• Remaining milestone payments cover completed work and are non-refundable once the milestone has been delivered.
• If you cancel mid-project, you will be invoiced for work completed to date, and we will hand over completed deliverables once paid.

5. Advertising spend

Advertising budgets are paid directly by you to platforms such as Google and Meta. We do not hold or control these funds and cannot refund them. Any refund requests for ad spend must be made to the platform under its own policies.

6. Third-party costs

Costs we pay to third parties on your behalf, such as software licences, stock imagery, domain names, hosting and premium plugins, are non-refundable once purchased.

7. Free audits

Our free marketing audit is provided at no cost and with no obligation, so no payment or refund applies.

8. If you're not happy

If you're unhappy with any part of our service, please tell us first. Contact your strategist or email sales@ascentrixmarketing.com and we'll work with you to put things right — including, where appropriate, re-doing work at no extra cost. Nothing in this policy affects your statutory rights under applicable consumer protection laws.

9. How to request a refund or cancel

Email sales@ascentrixmarketing.com with your business name, invoice number and the reason for your request. We'll acknowledge it within 2 business days. Approved refunds are issued to the original payment method within 10 business days.

10. Contact us

Ascentrix Marketing
Email: sales@ascentrixmarketing.com

See also our Terms & Conditions and Pricing.